FAQ

How long until my order ships?
Processing time is currently 1 - 5 business days

Can I return or exchange my item?
Sorry, we don’t accept exchanges or returns for change of mind. However, we want you to love your item, so if there is a problem, please let us know so we can fix it. If your order has not begun processing yet, you may be able to cancel and receive a refund minus a 10% restocking/processing fee. 

Can I edit a preorder?
No, once your preorder is placed it is subject to the same terms as any other order (no exchanges or refunds for change of mind). I place my order with the brand based on preorders and therefore it is final.


Do you combine orders?
Absolutely! Send me an email (favthingscollective@gmail.com) or leave a note at checkout

Can I use my rewards as the same time as a sale?
Sadly, Shopify only allows one discount at a time. 


I received a refund with no explanation?
Shopify doesn't send a note with a refund but I will refund your shipping charges if you have paid too much. If I ever have to refund an item I will contact you personally :)

Can I request a specific item from your stockist?
Of course and please do! I am here to get you what you want. Different stockists have different ordering conditions but I will always do my best to get it in for you.

How do I suggest a stockist?
I love to know what you are looking for! Send me an email at (favthingscollective@gmail.com)

How do I apply to be  a stockist?
I am always looking for new pretties! Send me an email at (favthingscollective@gmail.com)

Do you have permission to sell these items?
Yes! I have an agreement with every brand I stock.

Why don't you stock any Australian brands?
It is definitely not because I don't love them! I started the store as a way for people to save on shipping costs and buying an Australian brand from me would cost the same in shipping as from the brand. I still support the brand itself, I love my happy mail!