FAQ
Who is Fav Things?
Hello, it's me, Megan! Nice to meet you. By choice, this is a one-woman ship. I do all the things: pack your orders, answer your emails, and anything else you can think of. Outside of this, I have two kids and a household that keeps me pretty busy.
How long until my order ships?
Processing time is currently 1 - 5 business days. It can vary during high-volume order times, but there will always be a time frame stated on the website.
How can I stay up to date with releases and upcoming events?
The Facebook VIP group is the best place. I post a calendar for the upcoming month with releases and events every month.
Pro tip - you can join the group but unfollow so that you don't get posts on your feed, but can check in whenever you want to. I don't use @everyone very much, so you won't have to worry about being spammed.
What are your business hours?
Monday to Friday - 9am to 5pm. This does not include Public Holidays. I do not check my emails at all on the weekend. Please do not send multiple emails/social media messages during non business hours.
What is the best way to get in contact with you?
Email (favthingscollective@gmail.com) is the most efficient way since I am not always checking my social media accounts.
How long will a reply take to my email/social media message?
Replies will only be during business hours and can take up to 48 hours for a reply. During a usual day, I check my email when I sit at my desk in the morning and when I wrap up for the day. When I am packing orders, I am not on my computer at all.
Do you have an update on my preorder?
Generally, the answer is no. I am not looped into the manufacturing process. If I do have an update, it will be posted in the Facebook VIP group. Emails that ask for a shipping date while the processing time is still active will be redirected to their order confirmation, which should have the processing timeframe in the title or this FAQ.
Why have some preorders shipped but not mine?
Products often arrive from different manufacturers at different times. Orders that can be filled will be done as soon as they can be, even if they were ordered after you.
Will my preorder really take the whole processing time?
Please expect it to do so, and if it arrives early, it's a nice surprise.
What happens if I preorder takes longer than the processing time?
Unfortunately, there are a lot of variables outside of my control here, and sometimes things may take longer than expected. I will post updates in the VIP group and on social media. In the case of a severe delay, I will email you.
Do you combine orders?
Absolutely, for ready-to-ship orders. i.e you order Friday and find more things you like again on Saturday. This will be done automatically when I begin processing orders.
Can I cancel my order?
Yes, but there will be 5% processing fee, which covers the fees charged by Shopify to process your order.
Does this processing fee include preorders?
Yes, I am charged by Shopify to process your order regardless of whether the item is in stock or not.
Can I return or exchange my item?
Yes, you can. For change of mind refunds, you will be responsible for return postage and a 5% restocking fee, which covers the fees charged by Shopify to process your order.
If there is a problem with your order or an item, please let us know so we can fix it.
What to do if an item is missing from my order?
First step is to check your packing slip. If I am aware the item is missing, I will have left you a note. If it is ticked off and not there, please send me an email and I will get the item to you. Additionally, logging into your account and checking your order status will let you know if I made an error or if the item is coming separately. Your order will say fulfilled or partially fulfilled.
What to do if I received the wrong item?
Firstly, I apologise, sometimes I make mistakes. Send me an email so I can get the right item to you.
Can I edit a preorder?
This is on a case-by-case basis and will depend on the conditions of the preorder. Please send me an email and I will let you know your options.
Can I add to a preorder?
No - this is a space issue as well as holding items for months can cause me to double-sell items. This is why I created Shipping Club instead.
What is Shipping Club?
Shipping club is a service I offer which allows you to shop multiple times over the month for one shipping price. The shipping also includes a small storage fee that accounts for the extra time that compiling these orders takes. Shipping club also has a roll over feature which can be useful for preorder situations.
You can find out more about Shipping Club here
What if I don't want to wait till the end of the month for Shipping Club to ship?
Not a problem. Fill in this form, and your shipping club will go into the order queue to be shipped.
How do I add my TCMC subscription to my shipping club?
By filling out this form
Can I use my rewards at the same time as a sale?
Sadly, Shopify only allows one discount at a time.
I received a refund with no explanation?
Shopify doesn't send a note with a refund but I will refund your shipping charges if you have paid too much. Occasionally, I may be out of stock of an item and will need to refund you. Checking your shipping confirmation will generally tell you if all your items have shipped.
Can I request a specific item from your stockist?
Of course and please do! I am here to get you what you want. Different stockists have different ordering conditions but I will always do my best to get it in for you.
How do I suggest a stockist?
I love to know what you are looking for! Send me an email at (favthingscollective@gmail.com)
How do I apply to be a stockist?
I am always looking for new pretties! Send me an email at (favthingscollective@gmail.com)
Do you have permission to sell these items?
Yes! I have an agreement with every brand I stock.
Why don't you stock any Australian brands?
It is definitely not because I don't love them! I started the store as a way for people to save on shipping costs and buying an Australian brand from me would cost the same in shipping as from the brand. I still support the brand itself, I love my happy mail!