How long until my order ships?
Processing time is currently 1 - 3 business days
Can I return or exchange my item?
Sorry, we don’t accept returns for change of mind. However, we want you to love your item, so if there is a problem, please let us know so we can fix it.
Can I use my rewards as the same time as a sale?
Do you combine orders?
Absolutely! Send me an email (firstname.lastname@example.org) or leave a note at checkout
Sadly, Shopify only allows one discount at a time. However, if you place two separate orders I am happy to combine and use the reward.
I received a refund with no explanation?
Shopify doesn't send a note with a refund but I will refund your shipping charges if you have paid too much. If I ever have to refund an item I will contact you personally :)
Can I request a specific item from your stockist?
Of course and please do! I am here to get you what you want. Different stockists have different ordering conditions but I will always do my best to get it in for you.
How do I suggest a stockist?
I love to know what you are looking for! Send me an email at (email@example.com)
How do I apply to be a stockist?
I am always looking for new pretties! Send me an email at (firstname.lastname@example.org)
Do you have permission to sell these items?
Yes! I have an agreement with every brand I stock.
Why don't you stock any Australian brands?
It is definitely not because I don't love them! I started the store as a way for people to save on shipping costs and buying an Australian brand from me would cost the same in shipping as from the brand. I still support the brand itself, I love my happy mail!